Modem Troubleshooting

Modem Troubleshooting

Prob.1 Getting an Error 745 message when attempting to connect with modem?

Solution
1. Is your modem installed and functioning?
Make sure that your modem has been installed correctly and is functioning properly in Windows 98.
To verify that your modem is installed and functioning
1. Right-click My Computer, click Properties, and then click the Device Manager tab.
2. Click the plus sign next to Modem and verify that a modem is listed that is not marked with a yellow exclamation point or a red X.

If no modem is listed, or the listed modem has a yellow exclamation point or a red X, click Start Over below, and then click Windows 98 does not detect my modem on the first page of the Modem Troubleshooter.
3. Open MODEM in Control Panel.
4. Click the Diagnostics tab, click the port that your modem is on, and then click More Info. You will then be asked either to allow Windows 98 to attempt to detect your modem or to select it from a list of modems.

2. Is your modem connected?
If your modem settings are incorrect, you could have problems dialing up.
To verify your connection settings
1. Double-click My Computer, and then double-click Dial-Up Networking.
2. Right-click your connection, and then click Properties.
3. Click the Server Types tab and verify that all settings are correct.
4. Click the TCP/IP Settings button and verify that all settings are correct.


Prob.2 receive the error message: "No dial tone detected."

Solution

1. Disable dial-tone detection.
If you receive a message that a dial tone was not detected, disable dial-tone detection.
To disable dial-tone detection
1. Click Start, point to Settings, click Control Panel, and then double-click Modems.
2. On the General tab, click your modem, and then click Properties.
3. On the Connection tab, click to clear the Wait for dial tone before dialing check box.
2. Check your location settings.
To check your location settings
1. Click Start, point to Settings, click Control Panel, and then double-click Telephony.
2. On the My Locations tab:
• Verify that your area code and country code are correct.
• Verify that the options for dialing from this location are correct.
3. Try the call again.
If the location you are currently dialing from is not listed, create a new location.
To create a new location
1. Click Start, point to Settings, click Control Panel, and then double-click Telephony.
2. On the My Locations tab, click New, and then click OK.
3. Verify that your area code and country code are correct.
4. Verify that the settings for how you dial from this location are correct.
5. Try the call again.

Prob.3 It takes a long time to connect to my Internet service provider (ISP).
Solution

1. Is the Log on to network option enabled?
When the Log on to network option is selected in Dial-Up Networking, the Dial-Up Networking service tries to find a Microsoft Windows network. If it does not find one, the connection times out.
To disable the Log on to network option
1. Click Start, point to Programs, point to Accessories, point to Communications, and then click Dial-Up Networking.
2. In the Dial-Up Networking dialog box, right-click the connection for your Internet service provider, and then click Properties.
3. On the Server Types tab, clear the Log on to network check box, and then click OK.

2. Do you have the correct protocol installed?
By default, Windows 98 Dial-Up Networking connections bind the NetBEUI, IPX/SPX, and TCP/IP protocols to the Dial-Up Adapter, but most Internet service providers (ISPs) require only TCP/IP to connect to the Internet.
To disable unnecessary protocols
1. Click Start, point to Programs, point to Accessories, point to Communications, and then click Dial-Up Networking.
2. Right-click the connection for your ISP, and then click Properties.
3. On the Server Types tab, under Allowed network protocols, click to clear the NetBEUI and IPX/SPX Compatible check boxes.
To verify that the TCP/IP protocol is installed
1. Click Start, point to Settings, click Control Panel, and then double-click Network.
2. On the Configuration tab, click Add.
3. In the Select Network Component Type dialog box, click Protocol, and then click Add.
4. In the Select Network Protocol dialog box, under Manufacturers, click Microsoft. Under Network Protocols, click TCP/IP, and then click OK.
If you are unsure of which protocols you need, contact your network administrator.
If you want to connect only to the Internet, you need only the following network components:
• Client for Microsoft Networks
• Dial-Up Adapter
• TCP/IP
After you confirm that the necessary components are installed, restart your computer.

Prob.4 A call is canceled before it is completed.

Solution

1. Increase the length of time before calls are canceled.
If your call is canceled before the connection is completed, increase the length of time before calls are canceled.
To increase the length of time before calls are canceled
1. Click Start, point to Settings, click Control Panel, and then double-click Modems.
2. On the General tab, click the modem you are using, and then click Properties.
3. On the Connection tab, increase the Cancel the call if not connected within xx secs value (where xx is the value you want to increase), click OK, and then click Close.
4. Try the call again.
If the problem still occurs, repeat steps 1 through 3, except this time click to clear the Cancel the call if not connected within xx secs check box, click OK, and then click Close.
5. Try the call again.

2. Check your location settings.